Dux Hot Water

Gas hot water system failed after 17 months. Turns out the massive 10 year warranty is only for the tank, not the complete unit called a Hot Water Tank but the thing inside the hot water tank called the tank, the rest of it is only 1 year. Well DUX, See you at NCATl, I am exercising my right under the Australia Consumer Rights Legislation. How long is a hot water tank meant to last, certainly not less than 10 years.

To the respondent below.

I called the 1300 365 116 at 1:52PM on the 14th June 2017. I spoke to your representative that was very firm and completely unsupportive. I was told that the parts and labour warranty is 12 months on all parts except the tank which is 7 or 10 years depending on the model. I have this call logged in my records.

Just to update you further the cost estimate from the plumber is $600 on a gas tank that was installed September 2015 for $1500+

Do you think Dux's firm stance on a 12 month warranty for all parts except the tank will pass the acceptable durability test of the Australian Consumer Law?